Cancellation & Refund Policy

Last updated: 12 August 2026

1. Nature of Products

All Cakeopera cakes and products are prepared/customized according to the customer's requirements and are perishable in nature.

2. Cancellation Notice

Regular Cakes: Cancellation requests must be made at least 1 day before the scheduled delivery date.
Large / Special Cakes: Cancellation requests must be made at least 2 days before the scheduled delivery date.
Same-day cancellations are not eligible for a refund.

3. Cancellation Charges

A 5% cancellation charge per order will be deducted from the refundable amount.

4. How to Request Cancellation

Customers must send their cancellation request to care@cakeopera.in with the subject line “Cancellation Request”.

The email should include:

Order ID
Reason for cancellation
Scheduled delivery date

5. Refund Method

Approved refunds will be processed to the same payment method/account used to place the order, subject to applicable payment gateway and banking processes.

6. Refund Timeline

Approved refunds will generally be processed within 2–3 working days from the date the cancellation is approved.

7. Cancellation Approval

Cakeopera reserves the right to review cancellation requests based on the order status, preparation stage, product type and timing of the cancellation request.

8. Damaged Products / Replacement

In case a product is received damaged, customers should contact Cakeopera as soon as possible with the Order ID and clear photographs/videos of the product. After verification, Cakeopera may provide a replacement as an appropriate resolution.