At Cakeopera, we understand that timely and safe delivery is an important part of your celebration. Since our cakes and desserts are fresh and perishable, we take special care in preparing, packing and delivering every order.
1. Delivery Coverage
Cakes & Perishable Products
Cake delivery is currently available in selected cities across India, subject to product availability and the delivery location entered at checkout.
Gifting & Other Eligible Products
Our gifting products, candles and other eligible non-perishable products may be delivered Pan-India, subject to serviceability of the delivery location.
Delivery availability may vary depending on the product, city, date and delivery address.
2. Delivery Options
Cakeopera offers multiple delivery options depending on the city, product and availability. Depending on the location and product, customers may be offered:
- Same-day delivery
- Scheduled delivery
- Other available delivery slots displayed during checkout
The available delivery option and delivery slot will be shown to the customer during the ordering process wherever applicable.
3. Delivery Charges
Delivery is free for eligible Cakeopera orders. Delivery availability and applicable delivery terms may vary depending on the product and delivery location.
4. Delivery Timeline
Delivery timelines depend on:
- Product selected
- Delivery location
- Order date and time
- Selected delivery slot
- Product preparation requirements
- Availability in the selected city
Customers should select their preferred delivery date and available delivery slot while placing the order. For customized, large or special cakes, customers may be required to place the order in advance to allow sufficient preparation time.
5. Same-Day Delivery
Same-day delivery may be available for selected products and selected cities, subject to availability and operational capacity. Same-day delivery is not guaranteed for every product or location. Customers will be able to see the available delivery options during the ordering process.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and a valid contact number while placing an order. The customer should ensure that:
- The delivery address is correct and complete.
- The recipient's name and contact number are accurate.
- Someone is available to receive the order during the selected delivery window.
- Any relevant delivery instructions are provided at the time of ordering.
Cakeopera will not be responsible for delivery issues caused by incorrect, incomplete or inaccessible address information provided by the customer.
7. Recipient Unavailability
If the recipient is unavailable at the time of delivery, our delivery team may attempt to contact the customer or recipient. Customers may be contacted through phone or WhatsApp to coordinate the delivery.
If the order cannot be delivered because the recipient is unavailable, the address is incorrect, the customer cannot be reached, or the recipient refuses to accept the order, Cakeopera will review the situation and determine the appropriate resolution on a case-by-case basis.
8. Delivery Delays
Cakeopera makes reasonable efforts to deliver orders within the selected delivery window. However, delays may occur due to circumstances such as:
- Heavy traffic
- Weather conditions
- Road restrictions
- High order volumes
- Delivery partner issues
- Operational circumstances
- Events or circumstances beyond our reasonable control
In case of a delivery delay, customers can contact our support team. Cakeopera will provide assistance and resolve the matter on a case-by-case basis.
9. Damaged Products
We take reasonable care while packing and transporting our products. If an order is received damaged, customers should contact Cakeopera as soon as possible after delivery.
To help us investigate and resolve the issue, customers may be required to provide:
- Order ID
- Photographs/videos of the damaged product
- Photographs of the packaging
- Any other relevant information requested by our support team
After verification, Cakeopera may provide a replacement where appropriate.
10. Perishable Products
Cakes, cheesecakes, desserts and other food products are perishable and should be consumed and stored according to the product's requirements. Once the product has been successfully delivered and accepted, Cakeopera cannot be held responsible for damage caused by improper handling, storage, exposure to unsuitable temperatures or delayed consumption.
11. Cancellation & Refunds
Cancellation and refund requests are governed by Cakeopera's Cancellation & Refund Policy. In general:
- Regular cakes require at least 1 day prior notice for cancellation.
- Large or Special Cakes require at least 2 days prior notice.
- Same-day cancellations are not eligible for a refund.
- A 5% cancellation charge per order applies to eligible cancellations.
Please refer to the Cancellation & Refund Policy for complete details.
12. Delivery to Selected Locations
Cakeopera reserves the right to restrict delivery to certain locations where delivery services are unavailable, operationally difficult or outside our serviceable areas. The availability of a product for a particular delivery address will be determined during the ordering process.
13. Customer Support
For questions regarding shipping, delivery, delayed orders or delivery-related concerns, please contact us:
Phone/WhatsApp: +91 73033 61781
Email: care@cakeopera.in
Support Hours: 10:00 AM – 6:00 PM
14. Business Information
Shree Narain Food Industries
Brand: Cakeopera
Address: 40/A, Ravikiran Building, Gurgaon 15 Part 2, Haryana, India
Phone/WhatsApp: +91 73033 61781
Email: care@cakeopera.in
Instagram: @cakeopera.in
