Please read these Terms & Conditions carefully before accessing the Cakeopera website or placing an order. By using our website or placing an order with Cakeopera, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. Introduction
The website and services provided under the brand name Cakeopera are operated by Shree Narain Food Industries (“Cakeopera”, “we”, “us” or “our”).
Cakeopera is a cloud-kitchen-based bakery and gifting business offering cakes, cheesecakes, desserts, sweets, candles, gifting products, combos and other related products through its online ordering channels. These Terms & Conditions govern your use of the Cakeopera website and the purchase of products and services through our website and official ordering channels.
2. Definitions
“Customer”, “you” or “your” refers to any person accessing the Cakeopera website or placing an order.
“Cakeopera”, “we”, “us” or “our” refers to Shree Narain Food Industries, operating under the brand name Cakeopera.
“Products” refers to cakes, cheesecakes, desserts, sweets, candles, gifting products, combos, hampers and other products available through Cakeopera.
“Order” means a request placed by a customer to purchase one or more products from Cakeopera.
“Delivery” means the transportation and delivery of an order to the address provided by the customer.
3. Use of the Website
3.1. You agree to use the Cakeopera website only for lawful purposes.
3.2. You must provide accurate and complete information while placing an order.
3.3. You must not attempt to gain unauthorized access to the website, its systems or any customer information.
3.4. You must not use bots, scraping tools, automated systems or other methods to collect website information without prior written permission.
3.5. You must not introduce viruses, malware or any other harmful code into the website or its systems.
3.6. Cakeopera reserves the right to restrict or terminate access where fraudulent activity, misuse or violation of these Terms & Conditions is suspected.
4. Orders
4.1. Customers must provide accurate information including their name, mobile number, email address, delivery address and recipient details.
4.2. Orders are subject to product availability, delivery location, selected delivery date and Cakeopera's operational capacity.
4.3. An order will be considered confirmed after successful payment and/or confirmation by Cakeopera.
4.4. Cakeopera may contact customers through phone, WhatsApp, SMS or email regarding their order.
4.5. Cakeopera reserves the right to refuse or cancel an order in exceptional circumstances, including product unavailability, technical errors, incorrect pricing, delivery limitations or operational issues.
4.6. Customers are responsible for reviewing their order details carefully before completing the order.
5. Products & Customization
5.1. Cakes, desserts and other food products are perishable and may be prepared or customized according to customer requirements.
5.2. Product images displayed on the website are for representation purposes. Actual products may have minor variations in colour, decoration, design, shape or presentation.
5.3. Such variations may occur because products are handmade and prepared individually.
5.4. Customized orders are prepared according to the specifications provided by the customer at the time of ordering.
5.5. Product availability may vary depending on the delivery city, product and selected delivery date.
5.6. Where necessary, Cakeopera may make reasonable substitutions to decorative elements or ingredients while maintaining the overall nature of the ordered product.
6. Prices & Payment
6.1. All prices displayed on the website are in Indian Rupees (INR).
6.2. Product prices may change from time to time. The applicable price will be the price displayed at the time the order is placed.
6.3. Any applicable taxes or charges will be displayed during checkout where applicable.
6.4. Cakeopera provides free delivery for eligible orders, subject to the applicable delivery coverage and product availability.
6.5. Online orders may require full payment at the time of placing the order.
6.6. Payments may be processed through third-party payment gateway providers.
6.7. Customers should never share OTPs, UPI PINs, CVVs, passwords or other confidential payment information with anyone claiming to represent Cakeopera.
7. Shipping & Delivery
7.1. Cake delivery is available in selected cities across India, subject to product and location availability.
7.2. Gifting and other eligible products are available for Pan-India delivery.
7.3. Delivery options and timelines may vary depending on the city, product and delivery location.
7.4. Same-day delivery may be available for selected products and cities, subject to availability and operational capacity.
7.5. Delivery timelines provided at the time of ordering are estimates and may be affected by traffic, weather, operational conditions, peak periods or circumstances beyond Cakeopera's reasonable control.
7.6. Customers must provide a complete and accurate delivery address and a reachable contact number.
7.7. If the recipient is unavailable, the address is incorrect or incomplete, or the recipient refuses to accept the order, Cakeopera will make reasonable efforts to contact the customer and determine the appropriate resolution.
7.8. In case of a delivery delay, Cakeopera's customer support team will assist and resolve the matter on a case-by-case basis.
8. Cancellation Policy
8.1. Due to the perishable and customized nature of Cakeopera products, cancellation requests are subject to specific notice periods.
8.2. Regular Cakes: Cancellation requests must be made at least 1 day before the scheduled delivery date.
8.3. Large / Special Cakes: Cancellation requests must be made at least 2 days before the scheduled delivery date.
8.4. Same-day cancellations are not eligible for a refund.
8.5. An applicable 5% cancellation charge per order will be deducted from the refundable amount for eligible cancellations.
8.6. Cancellation requests must be sent to care@cakeopera.in with the subject line “Cancellation Request”.
8.7. The cancellation request must include:
- Order ID
- Reason for cancellation
- Scheduled delivery date
8.8. Cakeopera reserves the right to review cancellation requests based on the order status, preparation stage, product type and timing of the request.
9. Refund Policy
9.1. Approved refunds will generally be processed within 2–3 working days from the date the cancellation is approved.
9.2. Refunds will normally be processed to the same payment method/account used to place the order.
9.3. The actual time taken for the amount to reflect in the customer's account may depend on the relevant bank or payment gateway.
9.4. Orders that are not eligible for cancellation under the applicable cancellation policy will not be eligible for a refund.
10. Damaged Products & Replacement
10.1. If an order is received damaged, the customer should contact Cakeopera as soon as possible after delivery.
10.2. Customers may be required to provide the Order ID along with clear photographs or videos of the product and packaging.
10.3. After verification, Cakeopera may provide a replacement where the issue is determined to be attributable to the product or delivery process.
10.4. Due to the perishable nature of food products, returns of consumed, opened or used products are generally not accepted.
11. Complaints & Customer Support
11.1. Customers should report any product or delivery-related issue as soon as possible.
11.2. To help us resolve an issue quickly, customers should provide their Order ID, registered mobile number and relevant photographs/videos where applicable.
Customer Support
Phone/WhatsApp: +91 73033 61781
Email: care@cakeopera.in
Support Hours: 10:00 AM – 6:00 PM
12. Intellectual Property
12.1. All content on the Cakeopera website, including logos, trademarks, product photographs, images, graphics, text, designs, layouts and other materials, belongs to or is licensed to Cakeopera unless otherwise stated.
12.2. No website content may be copied, reproduced, modified, distributed, published or commercially used without prior written permission.
12.3. The Cakeopera name, logo and branding may not be used without authorization.
13. Third-Party Services
13.1. The Cakeopera website may use third-party services including payment gateways, delivery partners, analytics tools and other technology providers.
13.2. Cakeopera is not responsible for the independent policies, availability or practices of third-party service providers.
13.3. Customers may be subject to the terms and policies of such third-party providers when using their services.
14. Offers & Promotions
14.1. Promotional offers, discounts, coupons and special campaigns may be subject to additional terms and eligibility requirements.
14.2. Offers may be limited by product, city, date, order value or other conditions.
14.3. Cakeopera reserves the right to modify, suspend or withdraw promotional offers where permitted by applicable law.
14.4. Promotional offers cannot be combined unless specifically stated otherwise.
15. Privacy
15.1. Customer information is collected and processed in accordance with Cakeopera's Privacy Policy.
15.2. Information may be used for order processing, delivery, customer support, payment processing, service improvement and other purposes described in the Privacy Policy.
16. Limitation of Liability
16.1. Cakeopera makes reasonable efforts to ensure that website information and product details are accurate.
16.2. Cakeopera shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including severe weather, natural disasters, traffic restrictions, government restrictions, technical failures, public disturbances or other force majeure events.
16.3. To the maximum extent permitted by applicable law, Cakeopera's liability relating to an order shall be limited to the amount paid by the customer for that particular order.
16.4. Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or protections that cannot legally be excluded under applicable law.
17. Changes to Terms & Conditions
17.1. Cakeopera reserves the right to update or modify these Terms & Conditions from time to time.
17.2. Updated Terms & Conditions will be published on the website with the applicable revision date.
17.3. Continued use of the website or placement of an order after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
18. General
18.1. These Terms & Conditions, together with Cakeopera's Privacy Policy, Shipping & Delivery Policy and Cancellation & Refund Policy, constitute the terms governing the customer's use of the website and purchase of products.
18.2. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect.
18.3. Failure by Cakeopera to enforce any provision of these Terms & Conditions shall not constitute a waiver of its right to enforce that provision in the future.
18.4. These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
18.5. Any dispute arising out of or in connection with these Terms & Conditions or an order placed with Cakeopera shall be subject to the jurisdiction of the competent courts at Gurugram, Haryana, India.
19. Business & Contact Information
Legal/Business Name: Shree Narain Food Industries
Brand: Cakeopera
Address: 40/A, Ravikiran Building, Gurgaon 15 Part 2, Haryana, India
Phone/WhatsApp: +91 73033 61781
Email: care@cakeopera.in
Support Hours: 10:00 AM – 6:00 PM
Instagram: @cakeopera.in
