Cakeopera, operated by Shree Narain Foods, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, or interact with our services.
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Name
- Mobile number
- Email address
- Billing and delivery address
- Recipient details
- Order and transaction details
- Payment-related information
- Information you provide when contacting customer support
- Website usage and technical information, including IP address, browser type and device information
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange and complete deliveries
- Contact you regarding your order
- Provide customer support
- Process payments
- Improve our products, website and services
- Send offers, updates and promotional communications where permitted
- Prevent fraud, misuse or unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment gateway providers. Cakeopera does not store complete debit/credit card details on its own servers. Payment information is handled by the relevant payment service provider in accordance with its privacy and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and enhance your browsing experience.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We may share necessary information with trusted third-party service providers who help us operate our business, including:
- Payment gateway providers
- Delivery and logistics partners
- Technology and website service providers
- Customer support providers
- Marketing and analytics service providers
We only share information where reasonably necessary for providing our services, operating our business, or complying with legal obligations. We do not sell your personal information.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Marketing Communications
With your consent or where otherwise permitted by applicable law, we may contact you regarding new products, offers, promotions and other updates. You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or contacting us.
8. Third-Party Links
Our website may contain links to third-party websites, applications or services. Cakeopera is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
9. Children's Privacy
Our website is not intended for use by children without appropriate parental or guardian involvement. We do not knowingly collect personal information from children for purposes that are not permitted under applicable law.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, and comply with applicable legal requirements.
11. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of certain information. To make a privacy-related request, please contact us using the details below.
12. Changes to This Privacy Policy
Cakeopera may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.
13. Contact Us
For questions, concerns or requests regarding this Privacy Policy, please contact:
Shree Narain Foods / Cakeopera
Phone: 9999131073
WhatsApp: 9999131073
Email: sales@narainfoods.com
Customer Support Hours: 10:00 AM – 6:00 PM
Instagram: @cakeopera.in
